Analytics Data: Cookies and usage data Services: Google Analytics
Marketing and re-targeting Data: Cookies, email Services: Email Newsletter
Contact Forms Data: Email address, Name, Phone (optional) Services: Zen Cart - contact forms
Registration Data: Email, Name, Address, Phone Number Services: Registration, Login, Checkout
Payments Data: Various data as required by the payment service on use, please see below for more detail Services: Paypal
Fulfilment Data: Delivery name and address and contact information as required by the delivery agent Services: Royal Mail, APC Network, Clarke Transport, TNT
Contact information Data controller: Trade Grade Products Limited registered in the United Kingdom, Unit 10 Victory Close, Woolsbridge Industrial Park, Three Legged Cross, Wimborne, Dorset, BH21 6SX. Contact: http://www.thegluepeople.co.uk/index.php?main_page=contact_us
Place The data is processed at our registered address, at our Sheffield Depot and in other places where data processors or co-controllers are located.
Retention Data is kept for the minimum time necessary to provide the services requested or processes outlined in this policy or as required by Law. The user is able to request the Data controller delete the data.
Google Analytics - Google analytics is a web service provided by Google Inc which utilises java script and cookies to collect data relating to your visits and views of this website (www.thegluepeople.co.uk). This data is aggregated to allow the website operator (Trade Grade Products Limited) to analyze visitor trends, popular sections , bounce rates and conversions, among other things. Google may use the data to personalize the ads of it's own advertising network. The users IP address is anonymized.
CONTACT FORMSBy filling in the contact forms on this website the user is authorising Trade Grade Products Limited to use this data to fulfil the enquiry or request or service the user indicates in their message. Messages are processed in the UK by staff of Trade Grade Products Limited only for the purposes requested by the user.
Place of processing: UK Data: Email address, Full name.
By registering on this website users are able to identify themselves for the purposes of placing and tracking orders and is a requirement to checkout for certain payment methods.
Place of processing: UK Data: Email, Full Name, Address, Telephone Number.
To complete a sale valid payment must be provided. Trade Grade Products Limited uses various payment providers to facilitate this transaction.
To complete a sale of physical goods we must use a shipping company to deliver to the address you provide.
Legal The user should be aware Trade Grade Products Limited will comply with lawful requests by relevant public authorities under the legal jurisdiction of England and Wales.
Server Logs To maintain security compliance and for the benefit of law enforcement the system and the systems of 3rd party payment providers will make logs containing the users IP address.
Your rights Users are able to make the following requests to the Data Controller:
Please note whilst we can guarantee to delete personal information, we cannot delete order history as we are legally required to hold this information for up to 7 years.
All requests should be made to the data controller at the contact page above.
Changes to this policy Changes to this policy can be made at any time, the most recent date this policy has been modified is listed at the bottom of this page.
Latest update: 21 March 2018