Privacy Notice

SUMMARY

Analytics
Data: Cookies and usage data
Services: Google Analytics

Marketing and re-targeting
Data: Cookies, email
Services: Email Newsletter

Contact Forms
Data: Email address, Name, Phone (optional)
Services: Zen Cart - contact forms

Registration
Data: Email, Name, Address, Phone Number
Services: Registration, Login, Checkout

Payments
Data: Various data as required by the payment service on use, please see below for more detail
Services: Paypal

Fulfilment
Data: Delivery name and address and contact information as required by the delivery agent
Services: Royal Mail, APC Network, Clarke Transport, TNT

Contact information
Data controller: Trade Grade Products Limited registered in the United Kingdom, Unit 10 Victory Close, Woolsbridge Industrial Park, Three Legged Cross, Wimborne, Dorset, BH21 6SX.
Contact: http://www.thegluepeople.co.uk/index.php?main_page=contact_us

PRIVACY POLICY DETAIL

The Data controller will take all reasonable precautions to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

Place
The data is processed at our registered address, at our Sheffield Depot and in other places where data processors or co-controllers are located.

Retention
Data is kept for the minimum time necessary to provide the services requested or processes outlined in this policy or as required by Law. The user is able to request the Data controller delete the data.

ANALYTICS

Google Analytics - Google analytics is a web service provided by Google Inc which utilises java script and cookies to collect data relating to your visits and views of this website (www.thegluepeople.co.uk). This data is aggregated to allow the website operator (Trade Grade Products Limited) to analyze visitor trends, popular sections , bounce rates and conversions, among other things. Google may use the data to personalize the ads of it's own advertising network. The users IP address is anonymized.

Place of processing: US
Privacy Policy - Opt out
Data: Cookies and Usage Data.

CONTACT FORMS

By filling in the contact forms on this website the user is authorising Trade Grade Products Limited to use this data to fulfil the enquiry or request or service the user indicates in their message. Messages are processed in the UK by staff of Trade Grade Products Limited only for the purposes requested by the user.

Place of processing: UK
Data: Email address, Full name.

REGISTRATION

By registering on this website users are able to identify themselves for the purposes of placing and tracking orders and is a requirement to checkout for certain payment methods.

Place of processing: UK
Data: Email, Full Name, Address, Telephone Number.

PAYMENTS

To complete a sale valid payment must be provided. Trade Grade Products Limited uses various payment providers to facilitate this transaction.

PayPal (Creditcard and Paypal)
Place of processing: US
Privacy Policy
Data: Card details, Full Name, Shipping Address

FULFILLMENT

To complete a sale of physical goods we must use a shipping company to deliver to the address you provide.

APC Network
Place of processing : UK
Privacy Policy
Data: Email, Phone, Delivery Name and Address.

Clarke Transport
Place of processing: UK
Privacy Policy
Data: Email, Phone, Delivery Name and Address.

Royal Mail
Place of processing: UK
Privacy Policy
Data: Delivery Name and Address

TNT
Place of processing : UK
Privacy Policy
Data: Email, Phone, Delivery Name and Address.

GENERAL INFORMATION

Legal
The user should be aware Trade Grade Products Limited will comply with lawful requests by relevant public authorities under the legal jurisdiction of England and Wales.

Contextual notice
In addition to this privacy policy the website will provide prompt contextual notice of Personal Data use where consent is required.

Server Logs
To maintain security compliance and for the benefit of law enforcement the system and the systems of 3rd party payment providers will make logs containing the users IP address.

Your rights
Users are able to make the following requests to the Data Controller:

  • Request a copy of all personal data stored concerning the user
  • Request that incorrect data is corrected
  • Request that their data be provided in portable digital format (e.g. csv)
  • Request that personal data is deleted or blocked

    Please note whilst we can guarantee to delete personal information, we cannot delete order history as we are legally required to hold this information for up to 7 years.

    All requests should be made to the data controller at the contact page above.

    Changes to this policy
    Changes to this policy can be made at any time, the most recent date this policy has been modified is listed at the bottom of this page.

    Latest update: 21 March 2018



  • Secured