Manufacturers

Coronavirus 2020 Update

We are all aware of the outbreak and spread of the Coronavirus (COVID-19) over the last two and a half months and the significant impact that it has had on people and communities across the world.

We are not quite sure where the Coronavirus situation is going as there is a lot of information and misinformation going around. We have had to take the decision, however, to restrict any rep visits to anyone unless strictly necessary. Our delivery drivers have been asked to restrict contact as much as possible, so please bear with us through these difficult times.

Coronavirus - Temporary Amendments to Delivery Procedures
In order to protect customers and drivers from the risk of infection whilst delivering parcels, Our carriers are making a temporary change to signature requirements. These came into effect from Saturday 14th March 2020 and will be in place until further notice.

For Deliveries requiring a Signature at a Business Premises:

  • The driver will ask you where you would like the parcel to be placed, whilst maintaining a 2-meter distance from you and your staff (wherever possible).
  • The driver will be sure to explain that because they are taking extra precautions over Coronavirus, they do not require a signature.
  • The driver will ask for the recipient’s surname which will then be entered by the driver as proof of delivery.

    For Deliveries to Residential Addresses:

  • The driver will place the parcel on your doorstep. They will knock the door and step back two metres.
  • The driver will be sure to explain that because they are taking extra precautions over Coronavirus, they do not require a signature.
  • The driver will ask for the recipient’s surname which will then be entered by the driver as proof of delivery.
  • If no one answers the door, our driver will leave the usual calling card and return the item to base

    External Links

  • Coronavirus - UK Government response
  • Covid-19 - guidance for employees, employers and businesses
  • NHS Guidance on coronavirus.



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